Awesome Support – WordPress HelpDesk & Support Plugin

Description

Live Demo

Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.

And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.

Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.

Product Tour

For premium one-on-one support or pre-sales questions please visit the official site.

What does it do?

Check out the user-friendly features of this awesome plugin:

  • Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
  • Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
  • E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply to client etc.)
  • Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
  • File upload: you control when files can be uploaded, how many files, and how large they are
  • Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
  • Multiple departments: provide support for multiple departments
  • Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience). Choose from 13 field types, control where they show up (front-end, back-end, ticket list, ticket form etc.) and decide who can view them.
  • Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket
  • Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets with just a couple of clicks
  • Tickets waiting on you: Quickly see all tickets still waiting for a reply – two clicks is all it takes to limit your ticket list to only those tickets!
  • Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
  • Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets
  • Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!
  • Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.)
  • Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!
  • Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket.
  • Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips! Combined with priorities and tags you have the ultimate system for categorizing and tracking your tickets!
  • WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! And, because we respect the WordPress UI standards you can use any 3rd party styling tool to create the look you want (see the screenshots section for examples)
  • REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!
  • GDPR READY: Our registration screen can be easily configured to show GDPR related information
  • GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
  • WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration

Features

Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)
View the full list of features on our website

  • Unlimited Tickets (Free)
  • Unlimited Agents (Free)
  • Unlimited Users (Free)
  • Unlimited Products (Free)
  • Unlimited Departments (Free)
  • Unlimited Tags (Free)
  • Unlimited Custom Priorities With Color-coding (Free)
  • Unlimited Channels (Free)
  • Unlimited Custom Statuses/Labels With Color-coding (Free)
  • Unlimited Custom Fields (Free)
  • Private Tickets (Free)
  • Agents can create tickets on behalf of users (Free)
  • Agents can view only their tickets or all tickets (Free)
  • Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. (Free)
  • Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc. (Free)
  • Agents can respond to tickets using email (Premium: E-mail Support add-on)
  • Users can respond to tickets using email (Premium: E-mail Support add-on)
  • Multiple agents can work on the same ticket (Free)
  • Transfer tickets from one primary agent to another (Free)
  • Internal notes on ticket (Premium: Private notes add-on)
  • Users can open tickets by email (Premium: E-mail Support add-on)
  • Notify agents of ticket events via SLACK (Premium: Notifications add-on)
  • Notify agents of ticket events via SMS (Premium: Notifications add-on)
  • Notify third parties of ticket events via email (Premium: Notifications add-on)
  • Create custom notifications for status based custom change events (Premium: Notifications add-on)
  • Allow or deny users from reopening closed tickets by email (Premium: E-mail Support add-on)
  • Options for handling unrecognized email addresses including rejection of email or adding new accounts (Premium: E-mail Support add-on)
  • Retrieve new tickets from multiple inboxes (Premium: E-mail Support add-on)
  • Set rules to govern priority, status and default agent assignment based on which inbox a message was received in. Great for VIP clients, product promotions or multiple department ticket handling (Premium: E-mail Support add-on)
  • Set rules to govern email handling based on the content of emails or who the email is from. (Premium: E-mail Support add-on)
  • Create custom email commands that can be used via replying to email to close tickets, reassign to agents, escalate priorities etc. (Premium: E-mail Support add-on)
  • Configure email templates for email notifications (Free)
  • Automatic round-robin assignment of tickets to agents based on their current ticket load (Free)
  • Assign tickets to agents based on departments and products (Premium: Smart Agent add-on)
  • Assign tickets to agents based on working hours (Premium: Smart Agent)
  • Five intelligent agent assignment algorithms (Premium: Smart Agent add-on)
  • Automatically close old tickets (Premium: Automatic Ticket Close add-on)
  • Send multiple warning messages before closing old tickets (Premium: Automatic Ticket Close add-on)
  • Create multiple workflows for handling abandoned or old tickets based on status (Premium: Automatic Ticket Close add-on)
  • Create one-click replies for common questions (Premium: Canned Response add-on)
  • Create FAQs and assign them to one or more pages (Premium: FAQ add-on)
  • Use FAQs to quickly reply to tickets (Premium: FAQ add-on)
  • Create an FAQ from a ticket reply (Premium: FAQ add-on)
  • Reply to a ticket and create an FAQ in on step (Premium: FAQ add-on)
  • Use any custom post type as an FAQ to respond to tickets (Premium: Custom FAQ add-on)
  • Secure vault to store sensitive credentials such as user ids and passwords (Premium: Private Credentials add-on)
  • Delete sensitive data stored on the ticket when the ticket is closed (Premium: Private Credentials add-on)
  • Quickly identify open tickets with sensitive data (Premium: Private Credentials add-on)
  • Send out satisfaction surveys after a ticket is closed (Premium: Satisfaction Survey add-on)
  • Configure every element of the satisfaction survey (Premium: Satisfaction Survey add-on)
  • Set an admin-defined delay before sending surveys just in case the user needs to reopen the ticket (Premium: Satisfaction Survey add-on)
  • Allow one-click option in emails to close and rate a ticket (Premium: Satisfaction Survey add-on)
  • Integrate with WooCommerce (Premium: WooCommerce add-on)
  • Integrate with Easy Digital Downloads (Premium: EDD add-on)
  • Integrate with Envato (Premium: Envato Validation add-on)
  • Define custom fields using a little bit of PHP code (Free)
  • Define custom fields using a nice GUI (Premium: Custom Fields Add-on)
  • Define 10+ custom field types (Free and Premium)
  • Create simple and complex custom ticket forms with Gravity Forms (Premium: Gravity Forms add-on)
  • Push data to Zapier and 100+ apps (Premium: Business Rules Engine)
  • Create sophisticated ticket handling rules (Premium: Business Rules Engine)
  • Make tickets public so users can search for solutions before submitting tickets (Premium: Public Tickets add-on)
  • Allow attachments to tickets (Free)
  • Control the number of attachments allowed per ticket (Free)
  • Control the file types allowed for attachments (Free)
  • Control the maximum filesize allowed for attachments (Free)
  • Off-load attachments to the “cloud” (Premium: Filestack add-on)
  • Drag-and-drop attachments to tickets (Premium: Filestack add-on)
  • Lock tickets so that users cannot reopen them (Premium: Productivity Powerpack)
  • Merge tickets when users submit multiple tickets (Premium: Productivity Powerpack)
  • Split tickets when users submit multiple questions in the same ticket thread (Premium: Productivity Powerpack)
  • Set ticket limits to prevent users abusing your free support (Premium: Productivity Powerpack)
  • Allow agents to create multiple signatures and choose one for each reply (Premium: Productivity Powerpack)
  • 8+ report widgets for your WordPress admin dashboard (Premium: Report Widgets add-on)
  • Hundreds of custom reports (Premium: Reports and Statistics)
  • Save custom reports (Premium: Reports and Statistics)
  • Share custom reports with other agents (Premium: Reports and Statistics)
  • Create support notes for each customer visible to agents on tickets (Premium: Productivity Powerpack)
  • Agents can create personal notes visible only to themselves and admins (Premium: Productivity Powerpack)
  • Agents can create todos visible only to themselves and admins (Premium: Productivity Powerpack)
  • Admins can create a shared hotlist of urgent tickets for all agents (Premium: Productivity Powerpack)
  • Agents can create favorite lists of tickets (Premium: Productivity Powerpack)
  • Agents can create and use multiple signatures (Premium: Productivity Powerpack)
  • Use one-click close links in client emails to make it easier to close tickets (Premium: Productivity Powerpack)
  • Set unlimited notification email addresses for clients and agents ((Premium: Productivity Powerpack)
  • Set unlimited interested third parties for each ticket, any of whom can be notified (Premium: Productivity Powerpack)
  • Apply custom CSS on selected pages such as Registration, View Tickets etc. (Premium: Productivity Powerpack)
  • Add unlimited email addresses to a ticket, any of which can be notified of ticket events (Premium: Productivity Powerpack)
  • Track time on each ticket (Free)
  • Automatically track time on each ticket and for each reply (Premium: Advanced Time Tracking add-on)
  • Generate invoice reports for time tracking (Premium: Advanced Time Tracking add-on)
  • Set and use multiple rates for each client, agent or ticket (Premium: Advanced Time Tracking add-on)
  • Robust security integrated with WordPress Capabilities (Free)
  • Customize the types of tickets your agents can view (Premium: Productivity Powerpack)
  • Custom labels for certain fields such as priority, departments etc. (Premium: Productivity Powerpack)
  • Charge users for support tickets (Premium: Paid Support For WooCommerce)
  • Allow users to set up paid subscriptions for support (Premium: Paid Support For WooCommerce)
  • Allow admins to configure paid support products – one-off tickets, subscription by time or subscription by number of tickets (Premium: Paid Support For WooCommerce)
  • Prevent users from opening a support ticket unless they have a paid account (Premium: Paid Support For WooCommerce)
  • Provide beautiful documentation for your end users (Premium: Documentation)
  • Use documentation topics to quickly reply to tickets (Premium: Documentation)
  • Show users relevant documentation topics as they attempt to open a new ticket (Premium: Documentation)
  • Create new documentation as you reply to tickets (Premium: Documentation)
  • Install a HELP/TICKETS button on any number of remote sites that tie back to your master site (Premium: Remote Tickets)
  • Automatically reply to messages sent by Facebook users via FB Messenger (Premium: Smart Replies)
  • Automatically reply to new tickets with relevant documentation and FAQ links (Premium: Smart Replies)
  • Install a chatbot on your site (Premium: Smart Replies)
  • Automatically set due dates based on rules for each customer (Premium: Service Level Agreements)
  • Easily manage multiple tickets related to the same issue (Premium: Issue Tracking)
  • REST API (Free: Rest API)
  • Synchronize your product list with WooCommerce (Free)
  • Add a SUBMIT TICKET and MY TICKETS link directly in the WooCommerce dashboard (Free)
  • Synchronize your product list with Easy Digital Downloads (Free)
  • Verify user email address using Mailgun (Free)
  • Use a 3rd party custom login page (Free)
  • Use TeamViewer chat among your agents directly from inside your ticket pages (Free)
  • Allow or deny user registration on the login page (Free)
  • Translation ready (Free)
  • Priority Support (Premium)
  • Many more features – just check out our website for a listing of all 25+ add-ons!

Premium Extensions

Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com.

Extensions

  • E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!
  • Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!
  • Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets (10 tickets per month for example) or bill for every individual ticket.
  • WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support
  • Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing …

Screenshots

  • Agent's view of the tickets list
  • Client view of the tickets list
  • Client view - ticket details
  • Basic settings page without any add-ons
  • Login and registration screen available as soon as the plugin is activated
  • Login/Registration screen with guest tickets add-on enabled
  • Agent's view when replying to a ticket.
  • Agent's view when replying to a ticket - with the custom fields tab showing the default custom fields.
  • Agent's view when replying to a ticket - with the basic time tracking fields shown.
  • A closer look at the reply area on a ticket when an agent is replying to a ticket
  • Create unlimited priorities with color coding
  • Create unlimited departments
  • Settings: Email alerts - setup header and footer
  • Settings: Email alerts - setup email addresses and templates for outgoing emails (6 templates available including submission confirmation, reply alert to agent, reply alert to client and close alerts and confirmations)
  • Settings: Color codes for status and labels
  • Settings: Basic (non-premium) Time-tracking
  • Settings: File upload
  • Settings: Some Advanced Settings
  • Settings: Registration Settings #1
  • Settings: Registration Settings #2
  • Settings: General #2
  • Settings: General #3
  • Settings: General #4
  • Settings: Product management and syncing including automatic syncing of WooCommerce and Easy Digital Downloads Products
  • Premium Addon: Report Widgets
  • Premium Addon: Report Widgets settings
  • Premium Addon: Gravity Forms Bridge - create completely customized ticket forms in Gravity Forms!
  • Premium Addon: Gravity Forms Bridge - map data from gravity forms to custom fields
  • Premium Addon: User friendly custom fields (Basic Field Settings #1)
  • Premium Addon: User friendly custom fields (Basic Field Settings #2)
  • Premium Addon: User friendly custom fields (Advanced Settings)
  • Premium Addon: FAQ List
  • Premium Addon: FAQ - agent view while responding to a ticket and selecting an FAQ for the ticket response.
  • Premium Addon: FAQ - user view shows suggestions while creating a ticket
  • Premium Addon: FAQ - Settings #1
  • Premium Addon: FAQ - Settings #2
  • Premium Addon: EMAIL SUPPORT - Settings configuring support email inbox for incoming tickets and replies
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #1
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #2
  • Premium Addon: EMAIL SUPPORT - Incoming email handling options #3
  • Premium Addon: EMAIL SUPPORT - Inbox Rules
  • Premium Addon: EMAIL SUPPORT - Multiple Mailboxes
  • Premium Addon: REPORTS & STATISTICS - Home Screen - you can create hundreds of reports from here!
  • Premium Addon: REPORTS & STATISTICS - Report chart with filter options
  • Premium Addon: REPORTS & STATISTICS - Report chart with tabular data
  • Premium Addon: Canned Responses List
  • Premium Addon: Canned Responses - agent view while responding to a ticket
  • Premium Addon: WooCommerce - Adds a GET HELP button right next to each WooCommerce Order
  • Premium Addon: WooCommerce - The WC order number is automatically attached to every ticket
  • Premium Addon: WooCommerce - The agent can see all related WC orders and activity for the customer when processing the ticket
  • Premium Addon: Satisfaction Survey Landing Page
  • Premium Addon: Satisfaction Survey Configuration Screen Part 1
  • Premium Addon: Satisfaction Survey Configuration Screen Part 2
  • Premium Addon: Private Credentials help protect your customers confidential information
  • Premium Addon: Powerpack - just a small sample of over 50 additional functions
  • Premium Addon: Powerpack - more samples of over 50 additional functions
  • Premium Addon: Powerpack - even more samples of over 50 additional functions
  • Premium Addon: Powerpack - yet more samples of over 50 additional functions
  • Premium Addon: Remote Tickets - collect tickets from any site with a simple ticket popup form
  • Premium Addon: Remote Tickets - configure as many remote sites as you like
  • Premium Addon: Documentation - a beautiful default layout for your user documentation
  • Premium Addon: Service Level Agreements - help meet your internal and external obligations with due dates calculated for each ticket
  • Premium Addon: Service Level Agreements - due date calculations take into account work days and other factors
  • Premium Addon: Service Level Agreements - clearly marked due-dates for each ticket
  • Premium Addon: Issue Tracking - handle multiple tickets related to the same issue with ease
  • Premium Addon: Private Notes - add notes to tickets that only other agents can see
  • Premium Addon: Rules Engine - automate ticket handling and routing with ease
  • Premium Addon: Rules Engine - more than a dozen conditions to filter ticket actions
  • Premium Addon: Advanced Time Tracking - Automatic timer
  • Premium Addon: Advanced Time Tracking - Detailed tracking down to the reply level
  • Premium Addon: Advanced Time Tracking - multiple time related reports
  • Premium Addon: Advanced Time Tracking - settings
  • Premium Addon: Notifications - 3rd party notifications and slack integration
  • Premium Addon: Notifications - sample email template
  • Premium Addon: Paid Support - get paid for your tickets via subscriptions or one-time payments
  • Free Addon: Custom Status and Labels - create an unlimited number of color coded custom status and labels for your tickets
  • Free Woocommerce Integration: Adds the SUBMIT TICKET and MY TICKET page links to the WooCommerce user dashboard

Blocks

This plugin provides 2 blocks.

  • My Tickets
  • Submit Ticket

Installation

Using The WordPress Dashboard

  1. Navigate to the ‘Add New’ in the plugins dashboard
  2. Search for ‘Awesome Support’
  3. Click ‘Install Now’
  4. Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

  1. Download awesome-support.zip from this page
  2. Navigate to the ‘Add New’ in the plugins dashboard
  3. Navigate to the ‘Upload’ area
  4. Select awesome-support.zip from your computer
  5. Click ‘Install Now’
  6. Activate the plugin in the Plugin dashboard

Using FTP

  1. Download awesome-support.zip from this page
  2. Extract the awesome-support directory to your computer
  3. Upload the awesome-support directory to the /wp-content/plugins/ directory
  4. Activate the plugin in the Plugin dashboard

Setup

Whatever the method you used, after you activated the plugin through the plugins dashboard, the setup is done silently in the background.

Two new pages will be added to your site:

  • My Tickets
  • Submit ticket

Add those two pages to your menu in order to give your users easy access to their support area.

FAQ

I’ve installed the plugin – now what?

Now you can read our post installation instructions or watch the installation videos

Weird or scrambled UI in wp-admin on the ticket screen after upgrading to 5.0

This can happen because old JS and CSS files are cached in your browser. On most browsers you can use the CTRL-F5 key on any Awesome Support page to force a full refresh.

Missing tabs or menu options after upgrading from version 3.x to 5.x

This happens because new WordPress custom security capabilities were introduced in version 4.0.0 of Awesome Support. Read this FAQ on our site to learn how adjust your system for these new security items.

I get a blank page after ticket submission

This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don’t actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type.

The plugin data isn’t removed from the database after uninstall

If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process.

Users get “You do not have the capacity to open a new ticket”

Normally, when a user registers through the plugin, he/she is given the role Support User. This role has special capabilities.

If your users get the error message “You do not have the capacity to open a new ticket”, it means that they don’t have the special capabilities. This can happen when you install into an existing site and your users already have a role assigned.

Here you have two choices:

  1. Change all your users’ role to Support User
  2. Give the role you want to use (eg. Subscriber) the special capabilities

If you don’t know how to add new capabilities to a role, we suggest you use a plugin like User Role Manager and give the desired role the following capabilities:

  • view_ticket
  • create_ticket
  • close_ticket
  • reply_ticket
  • attach_files

Do not give your users more than those 5 capabilities, otherwise they could get administrative privileges.

How to disable agent auto-assignment

If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme’s functions.php file:

define( 'WPAS_DISABLE_AUTO_ASSIGN', true );

How to set the product field as mandatory?

If you have enabled multi-products support and want to make the “Product” field in the submission form mandatory, just add the following code snippet to your theme’s functions.php file: https://gist.github.com/julien731/a519956ce9c81542439c. Alternatively, if you don’t want to mess with code you can pick up our POWERPACK add-on where you can tick a box to turn this feature on.

How to change the tickets slug?

By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title.

If you wish to change the slug ticket to something else, let’s say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme’s functions.php file as follows:

define( 'WPAS_SLUG', 'my_new_slug' );

I don’t receive e-mail notifications

There are several factors that can influence e-mail notifications delivery. Please read this article for details: https://getawesomesupport.com/email-notifications-awesome-support-wordpress/

Reviews

July 28, 2023 1 reply
A disconcerting experience... I bought the plugins only to encounter REST API errors and cron tasks that are blocking my WooCommerce-powered WordPress site... I reached out to the support team, who nonchalantly informed me that these issues would be resolved in an upcoming update... An update that, even after one month, has yet to materialize. In short, I strongly advise you to steer clear of this solution as quickly as possible (the number of updates and the delay would alarm you). Consider alternatives like Fluent Support.
July 4, 2023
Works for us. Would give it five stars. If it wasn't a little bit clunky sometimes. Input boxes have become very small, which they tell me is a WooCommerce or other plug-in problem. Which sounds a little bit like passing the buck!
June 13, 2023 1 reply
The irony of calling the product "Awesome Support" is almost comical. I was a loyal customer for more than a year and literally bought everything they sell. The product was "ok" at best and they were always fairly slow, in my opinion, in tackling bugs and customer support tickets. Our needs changed and we no longer needed internal support so we moved away from the product. Inadvertently we allowed the licenses we had to auto-renew but within a few days we caught it and explained the situation and asked for a refund. Instead of seeing that we made a simple mistake (missed the cancel date by only a few days) and were not using the product any longer (not installed), they refused to give us a refund and kept about $800 in fees. Wow, they must be hurting for cash or just have black hearts to value the money more than the goodwill of an otherwise faithful client. I would not encourage even an enemy to do business with this company. The product is just "ok" but the service is terrible. Run and find a better company. We had a much better client experience with Support Candy before coming to Awesome Support.
May 6, 2023
It's great and nice looking plugin for support tickets. It has all features that we need and a nice user interface that integrated well with our website.
May 2, 2023
I like the flexibility and the functions. The pricing of the additional extensions could be a little less intensive 😉
Read all 185 reviews

Contributors & Developers

“Awesome Support – WordPress HelpDesk & Support Plugin” is open source software. The following people have contributed to this plugin.

Contributors

“Awesome Support – WordPress HelpDesk & Support Plugin” has been translated into 8 locales. Thank you to the translators for their contributions.

Translate “Awesome Support – WordPress HelpDesk & Support Plugin” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

= 6.1.9
* Fix
* We fixed when the agent was not able to choose a user when changing the ticket creator field.

= 6.1.8
* Fix
* We fixed the 3 vulnerabilities:
– Authenticated (Subscriber+) SQL Injection.
– Missing Authorization via wpas_get_users() function.
– Missing Authorization via editor_html() function.

= 6.1.7
* Fix
* We fixed high priority vulnerabilities to keep the plugin safe and up to date.

= 6.1.6
* Fix
* We applied several security patches to improve the plugin security.

= 6.1.5
* Fix
* Patched security issues to keep the plugin secure.
* We solved the error messages when saving ticket settings.
* It was not possible to upload multiple files with the drag and drop uploader.

= 6.1.4
* Fix
* We fixed an issue with the Email Support add-on and the Piping Subject Link.
* The Admin could not pull custom fields data, now it’s possible.
* We fixed the role for users on the admin ticket list.
* Fixed deprecated errors from PHP 8.1 and 8.2
* We now display a horizontal scroll bar when ticket content is wider than the display element.
* An E_ERROR message was fixed.
* If I upload a file to a ticket with the character “#” on the filename, the file won’t load.

= 6.1.3
* New Feature
* Add attachments when you print tickets. You can enable or disable this option on the print screen.
* Tweak
* We updated the assigned agent field, in the ticket details page in the back end to a select and search field. This is useful when there are hundreds of agents in the list.
* Fix
* Fixed Deprecated error message.
* We fixed some warning messages for PHP 8.0.
* Solved Warning and Deprecated messages related that affect the Public Tickets add-on in PHP 8.0.
* We fixed a warning message when activating the E-mail Support add-on.
* We fixed a security vulnerability in the login fields.
* We did some security fixes to keep the plugin safe and stable.
* We fixed when using a command line task that generates multiple notice messages.
* Solved an Undefined array key warning message that shows to some users.
* When deactivating the plugin with add-ons activated, it crashed websites. From now, this won’t happen, you can deactivate the plugin with the add-ons activated and the site won’t crash.

= 6.1.2
* Fix
* Fixed security vulnerability

= 6.1.1
* Fix
* When activating Client tickets add-on with Version 6.1.0 SHOW EMPTY notice
* Fixed security vulnerability
* Errors when Awesome Support and WooCommerce are Enabled on PHP version 8.x
* Conflict with Email Support Add-on
* SSL verify throw warnings
* Registration form did not remember completed fields. Now these fields are saved properly
* Now all the ticket with the “Awaiting for Reply” status filter are displayed
* Fixed login issue with the Guest tickets add-on on PHP 8.0
* fileinfo.dll extension not enable on server caused Drap-dop file not working
* New Feature
* You can show the image attached on the ticket, in the print file.

= 6.1.0

  • Fix
    • 3984879 – GAS conflict with Download Monitor (Plugin)
    • 3946543 – Error occurs when applying Close Filter
    • 3862319 – Backslashes lost in Ticket body
    • 3919242 – JS deprecated messages
    • It’s not possible to edit a ticket submission or reply in the back end.
    • Reset filter button issue
    • Invalid ticket ID a tag url in list
    • Stability vulnerability
    • #652: Arbitrary expressions in empty are allowed in PHP 5.5 only

6.0.14

  • Fix
    • Fixed security vulnerability
    • Fixed Fixed Error message format
    • Fixed Fixed Tutorial message format

6.0.13

  • Fix
    • Fixed security vulnerability
    • Fixed custom fields check box issue
    • Fixed Mail Editor Problem

6.0.12

  • Fix
    • Fixed security vulnerability
    • This version won’t work with older versions of the listed add-ons
    • Awesome Support: Agent Front-end
    • Awesome Support: Auto Close
    • Awesome Support: Company Profiles
    • Awesome Support: Documentation & Knowledgebase
    • Awesome Support: E-Mail Support
    • Awesome Support: FAQ
    • Awesome Support: Issue Tracking
    • Awesome Support: Service Level Agreements
    • Awesome Support: Smart Replies Powered by AI and Machine Learning
    • Awesome Support: Tasks and Todos

6.0.11

  • Fix
    • Fixed security vulnerability

6.0.10

  • Fix

    • Fixed Urgent security vulnerability
    • Fixed typo in agent_last_name
    • Fixed reply vulnerability
  • New

    • Added translate Ticket Type
    • Added msg file type to allow upload attachment
    • Updated Bootstrap4Themes

6.0.9

  • Fix
    • Fixed Urgent security vulnerability vendor

6.0.8

  • Fix
    • Fixed Urgent security vulnerability
    • Fixed user permissions for close_ticket
    • Fixed check the header hasn’t been sent for calling session_set_save_handler()

6.0.7

  • Security Fixes

    • Fixed Urgent security vulnerability
    • Fixed Vulnerability Reflected Cross-Site Scripting on load preview
  • Fix

    • Fixed ticket filters in the portrait mobile view
    • Fixed unslash content before display
    • Custom code request for the wp_editor
    • Fixed Fixed redeclare formatbytes method

6.0.6

  • Security Fixes

    • Bump path-parse from 1.0.6 to 1.0.7
    • Bump hosted-git-info from 2.8.8 to 2.8.9
  • Fix

    • Fixed get users with include and exclude args
    • Typo fix: correct “rely” to “reply” in email templates
    • Fixed not possible to edit ticket in the back end
    • Fixed corrupted files when downloading attachments
    • Mobile view optimisation
    • Fixed IDOR Vulnerability
    • Fixed custom field validation error message.

6.0.5

  • Fix
    • Fixed illegal offset type message on the ticket list
    • Fixed a backslash showing when should not in emails
    • Correction of Product Sync
    • Session Manager fix
    • Security update applied

6.0.3

  • Fix
    • Minor corrections

6.0.1

  • Fix
    • Fixed the issue with the session_start() function call
    • Fixed the conflict with the Agent Front End add-on in PHP 7.4
    • There was a color picker error message shown in the wp-admin interface.

6.0.0

  • Security Fixes

    • Sanitize posts and fix SQL injections
  • New

    • Ticket Types
    • Option To Suppress Closing Emails To Customer
    • myCRED Integration
    • Ticket Form Redirect
    • Product Syncing – Control Which Product Statuses Should Be Synced
    • Notifications Button For Single Ticket Screen
    • Ticket Templates
    • Time Fields on Front-End
  • Fix

    • When editing a customer response on a ticket, the response was not saved in the text tab.
    • Continue 2 Warning Messages were fixed.
    • Fixed some functions that generated Deprecated Notices
    • A user was able to see the ticket title of other users in the front end.
    • When clicking on the “Mine” Tickets in the back end, the list was empty.
    • YouTube URLs where not show when adding them to a ticket reply.
    • Path to front-end style-sheet was sometimes incorrect – resulting in an un-styled front-end.
    • Restore the ability to load the style.css from the theme folder if it exists.
    • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when opening tickets.
    • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when replying to tickets – but only doing so when the overall auto-delete-attachment flag was turned off.
    • Removed a header from the general settings tab that was unnecessary (no child items existed for it).
    • Do not blindly set the wpas_default_channels_added option if the channel taxonomy does not yet exist. This can happen if the taxonomy is not enabled for some reason.
    • Product Syncing: Make sure that fewer products show up in the product taxonomy without a description
    • Product Syncing: Clean up some odd syncing logic
    • Gutenberg/block editor translation process has changed so had to change our Gutenberg block code to accommodate.
    • Ensure that all custom taxonomies have their “back to items” item set properly. Before, every custom taxonomy would say “back to categories” when a taxonomy item was edited and saved.
    • Remove a close link in the ticket reply area if the agent does not have the ‘close_ticket’ capability set.
    • The “can be assigned” field was not showing up unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
    • The departments options was not showing up in the user profile unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
    • Do not load the editor script on all wp-admin pages – only load on our pages.
  • Tweak

    • Added schemas to some REST API routes that didn’t have them
    • Using latest release version of the Titan Framework (1.12.1) This results in some slight UI changes to the settings screen – especially drop-downs that now use SELECT2 boxes by default.
    • File-Uploader Class – Make sure a required function exists before using it. (For some reason sometimes it does not, especially when called from our gravity forms add-on.)
    • Added option to load earlier versions of select2
    • Cleaned up logic related to messages shown when ticket failed to close properly on the back-end.
    • Cleaned up logic related to messages shown when ticket failed to close properly on the front-end.
    • Overlays: Made styling for input and select buttons for certain overlays specific to the Ticket-list page instead of overriding all the other ticket pages.
    • Renamed certain sections of the TICKETS->SETTING->EMAILS tab and added descriptive text to certain other items.

5.8.2

  • Security Fixes
    • Sanitize the ticket post title when tickets are submitted from the admin area by agents and admins.

5.8.0

This version requires upgrades to some of your add-ons: Custom FAQ, Documentation, FAQs, Smart Replies, Powerpack and Public Tickets
The version 5.x line is a MAJOR upgrade from 4.x
If you are upgrading from 4.x or or earlier versions it is strongly suggested that you test this upgrade in a stage/test environment before applying it to your production site.
Please make sure that you back-up your site before applying this update!

  • Security Fixes

    • Ensure that drag-and-drop uploads only allow approved file extensions.
  • New

    • Integrate the REST API into the core. Turn it on using the new settings tab in TICKETS->SETTINGS->REST API.
    • Add new tab on privacy screen to submit a request to export ALL system data to the admin (not just tickets)
    • Replace icon images on ticket screen in wp-admin with a true icon file – helps scale up properly on higher resolution screens.
    • Added the concept of an OVERLAY to the AS theme
    • Added four overlays – “Subtle”, “Angle”, “Dark” and “Orange”
  • Fix

    • Entering an email address into the WP personal data eraser that does not match a user is allowed by WP. That led AS to delete ALL tickets when the personal data eraser was run for that invalid email address.
    • Editing a reply did not show the text editor, just the html editor.
    • Delete temporary drag-and-drop folders 24 hours after creation. This prevents them from accidentally being deleted immediately if uploads or processing is slow.
    • Polylang and other schemes that duplicated the AS ticket pages would end up with the privacy popup not being hidden by default.
  • Tweak

    • Add-ons page can now read ‘single server’ license pricing for certain add-ons.
    • Modify add-on base class to NOT show a license warning if an itemid has not been set.
    • CSS: Tightened up spacing around the delete ‘x’ next to attachments
    • CSS: Tightened up spacing around the attachment area when viewing a ticket
    • CSS: Make front-end tickets table responsive.
    • CSS: Removed round border from icons, made icons black and use a subtle dimmed color to indicate when an icon is in-focus
    • Update the EDD SL Licensing Class File – prior versions of AS was loading that file in the WRONG location
  • Dev

    • Added a new filter so that add-ons can integrate with our data export process.

5.7.1

  • Security Fixes
    (none)

  • Fix

    • Editing the opening ticket post did not respect the logging flags. It would always show the original content in the logs.
    • PHP 5.6 error on static function when rendering the privacy popup.
    • A variable was not declared before being used under certain circumstances (when a right to be forgotten request was being submitted).
  • Tweak

    • Better error handling for duplicate right-to-be-forgotten requests.
    • Better styling on error messages on privacy popup screen.

5.7.0

  • Security Fixes
    (none)

  • New

    • Add option to allow/deny agents setting the auto-delete attachments flag in wp-admin.
  • Fix

    • Privacy popup was not available on single ticket page on front-end.
    • Clean up edit history popup css
  • Tweak

    • Make edit history popup fullscreen.
    • Move main toolbar inside the ticket opening post area so that the icons conditionally appear on hover. Saves vertical space.
  • Dev

    • Add some new filters around the user consents so other add-ons can tie into them.
    • Add new action hook – wpas_custom_field_filters_after – which allows another location for for add-ons to hook into the ticket listing display in wp-admin.

5.6.0

  • Security Fixes
    (none)

  • New

    • Added fields to hold phone numbers in the user profile.
  • Fix

    • The function that created user names would not duplicate-check a user name when handed one by the calling program. This primarily affected the email-support premium addon when the admin chose to use a user name construction method that would result in many commonly used user names.
    • Resolved an issue with labels and some text in the privacy popup when slashes were used.
    • Privacy popup might appear at the bottom of some pages where it really shouldn’t appear.
    • The page numbers at the bottom of the front-end ticket list were being wrapped unnecessarily
  • Tweak

    • Code to prevent the same email address from being added to the same notification by multiple addons.
    • Privacy popup is now full screen. Other styling changes were made as well.
    • The privacy popup css was being loaded separately while also being loaded with the minimized css files.
  • Dev

    • Added a function to return a list of all support users on a ticket – wpas_get_support_users_on_ticket()
    • Added a function to return true/false if the current page is a front-end page belonging to the plugin. Used for the privacy pop-up fix outlined in the fix section above.

5.5.1

The version 5.x line is a MAJOR upgrade from 4.x
If you are upgrading from 4.x or or earlier versions it is strongly suggested that you test this upgrade in a stage/test environment before applying it to your production site.
You will also need to upgrade premium add-ons after this upgrade – in particular POWERPACK, FAQ, DOCUMENTATION, CANNED RESPONSES, FILESTACK and CUSTOM FAQ
At the very least you should back-up your site before applying this update!

  • Security Fixes
    (none)

  • Fix

    • A filter for the cron schedules was returning blanks which caused core WP to generate an error because it wasn’t expecting void or an empty array.
    • If an attachment is included with a reply that only has a signature (POWERPACK), we needed to let the reply go through instead of considering it a blank reply and ignoring it.

5.5.0

  • Security Fixes
    (none)

  • New

    • Email template design sets
    • Added ability to install a email template design set from the TOOLS menu
    • Default email template set is now “blue_blocks” for new activations
    • Added new registration option: Moderated registration allows admins to approve users before they can submit tickets.
    • Added checkboxes to GDPR related registration fields to allow them to be mandatory or optional.
    • Added option to log the full contents of replies before they were edited.
    • Added option to log the full contents of deletes before they were edited.
    • Added a message beneath replies to indicate to the user that the rely was edited
    • Added a message beneath the opening ticket post to indicate to the user that there were replies on the ticket that were deleted
    • Tickets imported from zendesk can now be searched and sorted on the ticket list. Thanks nmoinvaz
    • Add new option to not include the ticket id in the ticket title column on the front-end
    • Added new option to show/not show the close ticket checkbox on the front-end (similar behavior as if the admin had turned off the close_ticket capability)
    • Added the ability to PRINT tickets in wp-admin without all the sorrounding WordPress metaboxes, browser elements and such.
    • Added the ability to drag and drop files in both the ticket and the admin
    • Added two new email template tags related to clients – client_first_name, client_last_name
    • Added two new email template tags related to agents – agent_first_name, agent_last_name
    • added four new email template tags realted to authors author_name, author_first_name, author_last_name, author_email. Thanks nmoinvaz
    • Added a separate help and support page where users can see their options to get help and support for the plugin
  • Tweak

    • Split out upgrade tools into its own table in the TICKETS->TOOLS->CLEANUP screen.
    • Added an option under TICKETS->SETTINGS->ADVANCED to control whether attachments should ALWAYS be downloaded when using masked urls.
    • Update the tracking opt-in message to include a link back to our site that discloses the information collected when you opt-in.
    • Added some help text to the email notifications
    • Rearranged the GENERAL settings tab to separate front-end options from back-end options
    • Gutenberg blocks now have a generic white background with black text
    • Updated an internal role function to better support the arrays created by the User Role Editor plugin. Thanks nmoinvaz
    • Labels in user profile changed to explicitly reflect that the fields added are from Awesome Support
  • Fix

    • Mandatory UPLOAD custom fields was not working properly. Files uploaded with the REQUIRED flag set still resulted in an error message stating that the field is required.
    • If the custom fields tab or additional interested parties tab was not visible to an agent, all fields would be reset to blank when a ticket was saved.
    • The notification flag for tickets closed by customer was not being respected.
    • The filter for “old” tickets was simply not working
    • Added an empty BS4 css theme file to the awesome support BS4 theme file folder to prevent a file not found error.
    • Cleaned up some help text.
    • Option to hide closed tickets on the frontend was simply not working and it never could have worked.
    • Make sure that the attachments_max option in the file uploader uses a default of 2 instead of no default or a zero default.
    • Setting the ALLOW AGENTS TO ENTER TIME option to false will no longer disable all editors on the page.
    • Fixed incorrect text that would display when loading more replies on the front-end in descending order
    • When sentences are really long for some reason, wordwrap/break within the borders of the table when rendering the ticket on the front-end.
  • Dev

    • Changed a doaction hook to an apply filters hook – the wpas_show_done_tool_message hook is more usable as a filter.
    • Added new action hook, wpas_system_tools_after, at the very end of the system-tools.php view file.
    • Updated the wpas_reply_edited action hook to add a new parameter that makes it easy to do before and after compares.
    • Started process of renaming all occurrences of the wpas_log help function to wpas_log_history().
    • Removed a few pages from the wpas_is_plugin_page check because future versions of the email add-on will use the provided filters to update the array.
    • Added optional parameter to function wpas_is_agent to pass in an agent id instead of just checking for current user.
    • Renamed incorrectly named action hook from wpas_tikcet_after_saved to wpas_ticket_after_saved
    • Add new filter: wpas_submission_page_url
    • Add new filter: wpas_tickets_list_page_url
    • Add new filter: wpas_consent_tracking
    • Add new action hooks: wpas_track_consent_update_new, wpas_track_consent_update_new_too, wpas_track_consent_update_existing_after and wpas_track_consent_after
    • Updated the wpas_user_can_reply_ticket filter to pass in the correct ID – the prior ID being passed was incorrect.
    • Add new action hook at end of ticket details metabox – wpas_backend_ticket_status_after_actions
    • New filters related to the WP 4.9.6 new personal data eraser: wpas_before_delete_ticket_via_personal_eraser and wpas_allow_personal_data_eraser
    • Updated an internal role function to better support the arrays created by the User Role Editor plugin. Thanks nmoinvaz
    • Added two new filters for the standard email notifications class wpas_email_notifications_reply_types and wpas_email_notifications_post_types. Thanks nmoinvaz
    • Modified the standard email notifications class to handle post types other than just ticket and ticket_reply. Thanks nmoinvaz
  • New and Updated Add-ons Associated With This Release

5.1.1

  • Security Fixes
    (none)

  • Tweak

    • Added additional post-types to our function that determines if a page is ours.
    • Add disclosure notice in LICENSE tab about data being transmitted to our servers during license checks.
    • Updated wpas_is_admin() function to include check for is_super_admin()
  • Fix

    • Get the remote notification client working properly.
    • Strip slashes from outgoing emails when single quotes are used in the subject line (and other areas).
    • Remove blank menu option that remained after the on-boarding wizard is complete.
    • Color coding priority on ticket detail screen tabs did not check to see if priorities were enabled.
  • Dev

    • Added a new parameter to the wpas_email_notifications_sender_data filter ($this).
    • Fix name on post-render action hook inside the submission form. It had a ‘-x’ after the name for some reason.

5.1.0

  • Security Fixes
    (none)

  • New

    • Added an onboarding wizard to get users quickly set up after activating the plugin
    • Added option for admin to be able to set the role that a user will be registered with when using our registration page

5.0.0

  • Security Fixes

    • Fix: Agents can view tickets that they are not authorized to view if they know the direct URL link or ticket ID of a valid ticket.
  • New

    • Simple WooCommerce Integration adds the SUBMIT TICKET and MY TICKET page links to the WooCommerce user dashboard
    • The REPLY editor is now in a tab next to the ATTACHMENTS tab so that the user does not have to keep scrolling endlessly in order to find commonly used functions.
    • Moved the CUSTOM FIELDS, ADDITIONAL INTERESTED PARTIES and STATISTICS metaboxes inside tabs. This move saves on vertical space and prevents users from endlessly scrolling down to find key info in metaboxes.
    • Email template tags can now be inserted directly from inside the editor using a new editor button.
    • Added a toolbar to the TICKET DETAIL page that can be used for buttons.
    • possible breaking change The submission form was redone to make all fields being used part of the global custom fields array. Helps with sorting.
    • Hide the ticket SLUG by default. Can be shown now with a new button on the button bar. Helps saves some vertical space.
    • Options for changing the location of the log files
    • New version of Eric Mann’s wp-session-manager framework which uses custom tables to hold the session data. For larger volume sites this is much more efficient!
    • Added function to check to see if a notice is a license notice and suppress it if we’re running in SAAS mode. This only works for those add-ons that use our core library functions so older add-ons that dont will still show license notices.
    • Added an ORDER attribute for custom fields (will only be used by the premium custom fields add-on for now but can be used to set a sort order and the custom fields array sorted by any developer)
    • Added new attributes for custom fields to allow for pre and post do_action declarations
    • Added option to show/hide the extended date-time information when hovering on replies.
    • Added additional registration field options so that GDPR related notices can be provided during the registration process.
    • Added options to control who should receive new user notifications
    • Added options to control how the user name should be constructed when a user registers
    • Added option to control where the user is redirected to after logging out
    • Added option to set the PRODUCT slug directly in the SETTINGS screen (TICKETS->SETTINGS->PRODUCTS MANAGEMENT)
    • Added option to redirect to a different page after a new ticket is entered.
    • Added option to hide closed tickets on the front end.
    • Added option to integrate teamviewer chat box inside the ticket screen.
    • Added new security capability ‘assign_ticket_creator’.
    • Added options to control who can see the CUSTOM FIELDS tab in wp-admin
    • Added options to control who can see the ADDITIONAL INTERESTED PARTIES tab in wp-admin
    • Added options to control who can see the TAGS metabox in the ticket screen in wp-admin
    • Added a new base extension class for use by add-ons. Eventually all add-ons will be converted to use this new class.
  • Enh

    • User search drop-downs in ticket admin now shows the user id and email address. These items can be searched on as well. (Thanks to George Lagonikas of subscriptiongroup.co.uk for submitting this feature to github for the benefit of all users.)
    • Support Agent Dropdown is now a regular drop-down by default, not a SELECT2 drop-down.
    • Updated SELECT2 library from 4.0.3 to 4.0.5
    • Updated BootStrap 4.0.0 cdn link to point to the final version
    • Added documentation links to the documentation tab for the importer.
    • On small screens, made the “more” button on tabs a “hamburger” icon since its now universally recognizable as a menu
  • Dev

    • Explicitly UNDECLARE support for GUTENBERG metaboxes so that the NEW TICKET page will render properly even when the GUTENBERG plug-in is installed.
    • Added a GUTENBERG template for new tickets just in case the GUTENBERG editor ends up being shown for some reason. (Under normal circumstances GUTENBERG should not be shown on Awesome Support ticket pages.)
    • Added a new wp-config option (WPAS_GUTENBERG_META_BOX_COMPATIBLE) to force the GUTENBERG editor to show up on the new ticket page. This is to be used strictly for testing only!
    • Added issuetracking and sla post types to the wpas_is_plugin_page() function.
    • Made the CHANNEL field available to hooks earlier when adding a ticket.
    • Added new filter to control whether or not the list of tickets in the user profile widget is shown. The filter name is wpas_user_profile_show_tickets.
    • Added new function for internal use – wpas_get_current_user_role
    • Add filters to check if user can reply or close a ticket from addons (wpas_user_can_reply_ticket and wpas_user_can_close_ticket.)
  • Fix

    • Modified install/upgrade routine to check to see if a variable was null before attempting to use it
    • A 400 error was being generated when the agent was viewing tickets in the back end (caused by remote notifications class not being accessible when AJAX was used).
    • Restrict parsing of certain requests to the edit-ticket screen to prevent possible conflicts with other plugins
    • Replace the get_the_author_meta function calls with get_user_option for better multi-site compatibility.
    • Status filter on front-end was showing statuses commingled with PRIORITY when the priority field was enabled.
    • Login page had duplicate CSS IDs when registration was turned on. New versions of the chrome browser are now flagging these as explicit errors in the browser console.
    • Make sure that users with the administer_awesome_support capability can see an accurate ticket count of all tickets in the menu (since they are a legitimate Awesome Support full admin and should see everything related to Awesome Support).
    • Users with administer_awesome_support capability should automatically see all tickets in the ticket list (unless overridden by the POWERPACK add-on security profiles).
    • Make sure topbar ticket count is correct for users with the administer_awesome_support capability.
    • Ticket counts at top of ticket list is now correct for users with administer_awesome_support capability.
    • Make radio button custom field labels clickable – thanks to Talyash for this contribution
    • Tickets were not going to INPROCESS under certain circumstances. If the first agent reply on the ticket didn’t change the status (eg: when using smart replies), it would never get changed on a normal agent reply in admin. Now it does.
    • WooCommerce 3.x styles stepped all over some of the AS styles on AS pages.
    • Added multiple checks for empty variables before attempting to use them (Thanks to George Lagonikas of subscriptiongroup.co.uk for submitting these.)
    • The attachments browse button overlapped the lower border on the default WP themes (2015/1/6/17) on the submit ticket form on the front-end.

4.3.5

  • Security Fixes

    • No security fixes in this release
  • New

    • DIVI theme compatibility layer
  • Fix

    • WP 4.9 broke the color pickers

4.3.4

  • Security Fixes

    • No security fixes in this release
  • Fix

    • Remove errant javascript that was being queued in the logfile viewer area of the codebase
    • Fixed a few more incorrect text-domain references

4.3.3

  • Security Fixes

    • No security fixes in this release
  • Tweak

    • Welcome page now has new tabs, links to documentation and is generally cleaned up to show more information in a better format.
    • Replaced a call to mkdir() with wp_mkdir_p() (contributed by lubobill1990)
    • Set a variable …